1.How long will it take for my order to be processed and delivered?
Orders normally ship within 24 hours, orders received after noon (12:00 CST) on Friday will ship the following Monday, please allow some days for delivery (3-5 working days via Express Mail, 1-3 weeks via Registered Mail)
2.How can I check the status of my order?
You can login into your account and check the status of your order in the order history.
3.How can I track my parcel online?
The tracking number would be sent by email once the items have been shipped.
4.What should I do if I never received the shipment?
After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the order form.
5.Is it safe to order on buycharmbeads.com?
Yes, please don't worry about that! It's safe and easy to order on buycharmbeads.com, We use Paypal and CCNow to process per transaction.
6.How do I order on buycharmbeads.com?
Ordering on buycharmbeads.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
7.Things are usually cheaper if they are bought in bulk. Are you?
Yes, it's sure! It will be cheaper if you buy a lot of charm beads.
8.What methods of payment do you accept?
There are currently three ways to pay. Most customers are used to accept online payment with Paypal or Credit card. If customers don't have Paypal account available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer.
* Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of product(usually 1,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.
9.Do you have a minimum purchase requirement?
No, We haven't a minimum purchase requirement
10.DO YOUR BEADS FIT THE PANDORA BRACELETS?
Yes, our beads are completely compatible with Pandora, Trollbeads, Chamilia, Biagi, and most other brands that use a 4.5mm hole.
11.If some rings out of stock, How would you do?
We provide four size of these rings: US6,7,8,9. Please kindly note that some ring(size) may be out of stock because of too many orders. please inform us if you want to use the available one instead of the lack ring(size) when you place the order, otherwise we tacitly approve for sending available ring and refund your money for the lack ring.
12.If I have problem, how can I contact with you?
If you need any assistance on your purchase, you may click "Contact Us" then fill in the form, including your name, email and questions and submit them. Or please send Email to us if any question. Our customer service department will process any question in 24 hours.